Privacy Policy

Who we are

SGPH (Specialist Gas Plumbing & Heating) is a trading name of Specialist Gas Limited. We provide plumbing and heating services across London and the surrounding counties. Our website is sgph.uk.

For any data-related queries, contact us at info@sgph.uk or call 0330 1331 033.

What data we collect

When you contact us or request a quote, we may collect:

Your name and contact details (phone number, email address)
Your address or property details relevant to the job
A description of the work you require
Any other information you choose to provide in a message or enquiry form

We also collect anonymised website usage data through Google Analytics (see below).

How we use your data

We use the information you provide to:

Respond to your enquiry or quote request
Schedule and carry out the work you have requested
Send you relevant follow-up communications about your job
Comply with our legal and regulatory obligations

We will not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.

Legal basis for processing

We process your personal data on the basis of:

Contractual necessity — to fulfil a contract with you or take steps at your request before entering into one
Legitimate interests — to respond to enquiries and communicate with prospective customers
Legal obligation — where required by law

Google Analytics

This website uses Google Analytics to help us understand how visitors use the site. Google Analytics collects anonymised data such as pages visited, time on site, and general location (country/city level). This data does not identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for. Enquiry data is typically retained for up to 2 years. Data relating to completed jobs may be kept for up to 6 years for legal and accounting purposes.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where no legal obligation requires us to retain it)
Object to or restrict how we process your data
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@sgph.uk.

Cookies

This website uses cookies solely for Google Analytics. These are analytical cookies and do not track you for advertising purposes. By continuing to use this website, you consent to the use of these cookies.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page will reflect the most recent revision. We recommend checking this page periodically.